Care Navigation encourages patients to self-refer to local community services where they do not need to see a GP first. This takes place when a patient contacts the GP surgery to arrange an appointment, whereby trained receptionists have been given the information to advise and direct patients to an alternative service, providing the patients’ needs fit within the agreed exclusion and inclusion criteria for each participating service.
What this means for you
The aim of this service is to reduce the amount of time it takes for you to get the right help for your condition. This will be achieved by providing you with more information about the health and wellbeing services that are local to you.
You will be able to make informed decisions about the choices which best meet your health and wellbeing needs, and access them directly. In order to achieve this, you will be asked to provide more detailed information regarding your symptoms/needs when contacting the surgery.
In time, it is hoped that this service will help to reduce the overall waiting times for you to see your GP or nurse.
This is the first phase of implementing care navigation into Halton practices, and will focus on navigating patients to the following services: