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Stopping charities from contacting you

iCAN information: you can now register with the new Fundraising Preference Service to stop charities from contacting you

The Fundraising Preference Service (FPS), which launched yesterday, allows people to say they want a specified charity or charities to stop contacting them.

Should a charity fail to comply, it may be reported by the fundraising regulator to the information commissioner who could fine companies up to £25,000.

By entering your details on the FPS website, you can choose to stop email, telephone calls, addressed post and/or text messages directed to you personally from a selected charity or charities.

There is also a telephone helpline service if you don't have access to a computer or you need help to complete the online form: 0300 3033 517.

You can register with the website (or via the helpline) and identify the charity/ies you no longer want to hear from. The easiest way to find the charity is to use the registered charity's number, which will be displayed on all of their promotional material. If you cannot find the charity number, you can also search using the charity's name.

You will be asked to provide your name and relevant contact information so that you can be matched to the charity's records and the communication can be stopped. All personal information entered into the FPS website will be secure and confidential. You will receive a reference code for the request.

Once all details have been provided and the request submitted, the FPS will send an automatic email to the charity/ies, with a 28 day deadline to remove your details from direct marketing lists.

A charity has 28 days to process an FPS request. Postal communications may already be in production at the time of the FPS request so it may take longer than this to stop direct marketing via post.

If you receive another direct marketing communication from a selected charity more than 28 days after submitting an FPS request, you can let them know by revisiting the FPS website using your reference code. A further message will be sent to the charity clearly highlighting that you have continued to receive communications.

If you continue to receive communications and you wish to make a complaint, you can contact the Fundraising Regulator using the Fundraising Regulator's Complaints Form on their website.


iCAN information.pdf

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Created at 10/07/2017 15:34 by Alex Schofield
Last modified at 10/07/2017 15:34 by Alex Schofield