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Development of Urgent Treatment Centres

This consultation CLOSED on 3rd March 2019

Development of Halton Urgent Treatment Centres – Outcome

In 2013, there was a national review of emergency and urgent care services. This review called for these services to be more responsive, offer personalised care for patients and deliver even better clinical outcomes.


The review involved a public consultation, where patients and the public informed the national review that there is a confusing mix of walk-in centres, minor injuries units and urgent care centres, in addition to numerous GP health centres and surgeries offering varied levels of core and extended services. There was also some confusion around opening times, the types of staff present and what diagnostics may be available.


For Halton this means that the two Urgent Care Centres, in Widnes and Runcorn will become operational as Urgent Treatment Centres by October 2019.


To coincide with change of name from Urgent Care Centre to Urgent Treatment Centre, NHS Halton Clinical Commissioning Group (CCG) needed to ensure that any future services are fit for purpose and are able to adapt and evolve as the NHS and Halton go forward. To this end commissioners and providers proposed a new model which would have improved services but would also look at the proposal of reducing the opening hours, as per NHS England recommendation.

NHS Halton CCG wanted to ensure that the local population were able to sufficiently share their views on the proposal to reduce the opening hours of the UTCs and that they were able to be involved in the development of the localised model for the UTCs. NHS Halton CCG also wanted to ensure any issues and themes raised were taken into account and any potential mitigating actions are considered.

A formal consultation took place from Monday 7th January 2019 – Sunday 3rd March 2019.


We are still currently in procurement for providers who will deliver the enhanced services, once complete a comprehensive communications plan will be developed which will explore the consultation feedback in more detail.

Find out more by reading our engagement booklet, click here to view

Development of Urgent Treatment Centres, Frequently Asked Questions (FAQ)

Click here to view the pre-consultation report

Click here to view our Engagement dates

Urgent Care Centres;

Widnes Urgent Care Centre                                Runcorn Urgent Care Centre

Healthcare Resource Centre                                 Halton General Hospital

Caldwell Road                                                        Hospital Way

Widnes WA8 7GD                                                  Runcorn WA7 2DA


Click here to view the UTC Engagement and Communications plan audit of consultation activity.

Click here to find out more about our Urgent Care Centres?